How do I return my order?
We're sorry your Areliaa order didn't work out. We want you to be completely happy with your purchase — here's exactly what your options are.
Return window
Returns and refunds are valid within 90 days of delivery. You have a full 3 months to try Areliaa risk-free.
Return conditions
- Items must be unused or lightly tested, with original packaging when possible
- Return shipping costs are the customer's responsibility
- Original shipping fees are non-refundable
- Refunds appear in your account within 2–10 business days depending on your bank
How to start a return
Reach out via our contact form with your order number and reason for return — we'll guide you through the next steps.
📧 support@areliaa.com 📞 +1 (646) 902-9616
Response time: within 24 hours on business days.
Not loving your Areliaa experience?
Before returning, let us know what didn't work for you. We often have simple solutions — a different shade expectation, application tips, or a free replacement if the formula didn't meet your expectations.
Our team is here to help you find your perfect match. 💬✨