I have an issue with my order
We're sorry something went wrong with your order. We'll make it right — here's how to get started quickly.
Step 1 - Take a photo first (required)
Before contacting us, please photograph:
- Everything you received in the package
- The shipping label or packing slip
- Any visible damage, if applicable
This photo is required to process your case. Our team cannot proceed without it
Step 2 - Contact us within 3 business days:
For defective or incorrect items, contact us within 3 business days of receiving your order. The sooner you reach out, the faster we resolve it.
Please include:
- Your order number
- A clear description of the issue (wrong item / missing item / damaged)
- Your photos attached
📧 support@areliaa.com 📞 +1 (646) 902-9616
Response time: within 24 hours on business days.
⚡What happens next
Our team reviews your case within 24–48 hours and offers one of the following options:
|
📦 Replacement Sent at no additional cost. Standard for wrong, missing, or damaged items. |
💸 Partial refund
Keep your item as-is and receive partial money back. Amount discussed with our team. (Most popular option — no return needed, no hassle.) |
↩️ Full return Return for a full refund. See our return policy for conditions. |
💛 Our commitment to you
Every Areliaa product is designed to enhance your natural beauty while feeling comfortable and effortless to wear.
If your experience didn't meet that standard, we take it seriously and we'll make it right.
Our team is here to help and will gladly discuss the best option for you. 💬✨